When accessing any kind of online resource, users leave behind certain information about themselves. The primary principle of Play Fortuna Casino’s operations is to respect players’ privacy and ensure the confidentiality of all the information they provide. The privacy policy of Play Fortuna Casino is designed to help site visitors understand how data is collected, processed, and stored.
Information Collection
Personal data of a player refers to any information that is used independently or in combination with other data to identify the user. By providing personal information to Play Fortuna, players automatically consent to the processing of their data. Play Fortuna Casino collects and processes the following data:
- Identification data – includes full name, gender, date of birth, and player nickname;
- Contact information – address of residence and registration, email, phone number;
- Financial data – information about the payment systems and accounts selected by the client;
- Transaction information – data on completed payments and bets;
- Technical data – IP address, login credentials, browser type, version and settings, device operating system, and similar details;
- User information – includes data on how the user interacts with the site, encrypted login and password, login and logout times, duration of gaming sessions, details about received bonuses, and participation in promotions;
- Marketing and communication data – contains information about the player’s preferences regarding receiving promotional materials and the selected method of communication;
- Data collected via cookies.
The casino also collects additional information provided by players during the use of its services. Data is recorded using software that tracks user activity on the site. Play Fortuna Casino does not conceal the fact that the collected information is gathered and stored — this is disclosed to every user wishing to register on the site.
How the information is used
All data collected by the online casino is necessary to provide quality services and to manage player accounts. Some of the data is used to ensure the security of the gaming process, while other data is used for commercial purposes:
- Play Fortuna verifies all financial data, transactions, and player behavior for potential involvement in fraudulent or terrorist activities, as well as money laundering. If a player is suspected of such actions, their account and personal balance are subject to blocking.
- Personal data is needed by staff to assist players with questions related to gameplay, transactions, and technical issues.
- Analyzing user activity allows the casino to organize the gaming process, expand its selection with the most popular games, improve website usability, and enhance the quality of services provided.
- Information about player behavior enables the casino to tailor personalized offers based on individual user preferences.
Information Security
Play Fortuna Casino holds a license for gambling operations issued in Curaçao and a special Payment Card Industry Data Security Standard (PCI DSS) certificate. All collected data is stored on servers located in European countries and is processed using the latest encryption technologies. This ensures maximum security for all player information. Financial transactions are also securely protected and are conducted under strict supervision.
The official Play Fortuna Casino website guarantees that players’ personal data will not be disclosed to third parties. Exceptions are limited to technical matters or situations where such information is required by authorized authorities in accordance with legal requirements.
Player Rights at Play Fortuna
Upon request, the casino will provide a client with information on what data is collected and stored. The user has the right to restrict the casino’s access to their personal data and to refuse its use at any time; however, all previously provided information will be retained for the period required by law.
Players retain the right to appeal the actions of the casino administration. This can be done by submitting a complaint to national legal authorities. For privacy-related inquiries, players may also contact the casino’s data protection officer. A response will be provided within one month.
General Provisions
After registering an account on the casino website, the user’s login and password must be kept confidential. The player is fully responsible for the security of this information, as well as for any actions and transactions carried out from their account. The administration reserves the following rights, which it may exercise at any time:
- Suspension or cancellation of current promotions without prior notice to players;
- Conducting periodic reviews of account activity as well as the personal information provided by players;
- Requesting age verification from the player. This is a mandatory procedure when depositing with credit cards or withdrawing particularly large sums. The administration may initiate this verification at its discretion at any time;
- If a player fails to complete the account verification procedure, the casino’s finance department reserves the right to suspend any payout until the data is confirmed. This ensures that funds are transferred to the rightful owner;
- Players are allowed to withdraw or deposit funds only to/from accounts that belong to them personally. User accounts found to be using third-party accounts will be closed and any winnings will be voided.
In the event of unauthorized access to the account by third parties or any other security breaches, the player agrees to immediately notify the casino. Play Fortuna is not responsible for any damages incurred by the user as a result of improper use of their login credentials.