Play Fortuna follows a bonus policy that is favorable to players and adheres to high standards of gambling software. The casino operates according to specific rules that PlayFortuna gamblers must take into account:
- Active promotional offers may be terminated at any time without prior notice to users.
- The administration periodically reviews account activity and the personal data of the gambler.
- The player can withdraw funds or deposit money only using an account that belongs to them personally. This includes bank cards issued in their name. If a player is found to be using someone else’s account, their profile will be blocked and any winnings will be voided.
It is prohibited to register on the PlayFortuna online casino website:
- Residents of the United States of America;
- Employees of the online casino;
- Employees of partner companies and software developers.
This rule applies to all family members of the above-mentioned categories of individuals. Any violation is considered a fraudulent act.
Registration in Playfortuna
The following rules apply to a procedure such as registration:
- To gain access to the gaming content, the user must register at the casino, providing their real first and last name, email address, and other personal information. The player must also create a username and password, which will be used for logging into the site.
- The casino begins processing the player’s personal data once they complete registration on the site. In accordance with legal and regulatory requirements, the processing and storage of personal data continue as long as the individual holds an account with the casino.
- Only one account may be created per person, IP address, email address, computer, or any other device.
Player Account Verification
To withdraw winnings, the player must complete account verification. For this, PlayFortuna requests user data. This procedure is mandatory if the player has deposited via mobile payment or a VISA or MasterCard bank card. For maximum protection of players and their financial transactions, casino staff have the right to request additional information. If the deposit was made using a bank card, the administration may ask for a scan or photo of the front side of the card.
Verification takes up to one week if the deposit was made via mobile payment. In other cases, the process takes no more than one day. The exact duration depends on how quickly the player provides PlayFortuna with the required document copies.
The administration takes confidentiality of player-provided information seriously. Players can be confident that their data will not be shared with third parties. If a player has any other questions regarding verification or withdrawals, they may contact the financial manager at: fin@supponline.com.
Deposits and Withdrawals
All deposits made by players go to the accounts of GLOBONET, the company that owns the PlayFortuna online casino. Players can only use payment tools and accounts registered in their own name. A deposit is required to place real-money bets.
- $20 is the minimum withdrawal amount for card transactions.
- For other payment systems, the minimum is $10.
- When submitting a withdrawal request, the player must specify the amount in the account currency, regardless of the deposit currency used.
To withdraw funds, players must provide payment details that meet the requirements of the selected payment service. Note that the withdrawal amount must be at least three times larger than the most recent deposit. If this condition is not met, the casino reserves the right to charge a 5% commission fee, and all accumulated points and free spins will be forfeited.
Withdrawals are processed within 24 hours of the request, during business hours from 10:00 to 18:00 MSK, excluding weekends and public holidays.
Bonus Usage
A player can use a promotional offer only once, unless otherwise stated in the promotion’s terms. All PlayFortuna bonuses are categorized into deposit and no-deposit bonuses.
Deposit bonuses are credited after a successful deposit and depend on the amount deposited.
Winnings from free spins must be wagered 5 times the amount before withdrawal is allowed.
Winnings from free spins given for a deposit are credited directly to the player’s real account and can be used for further betting. Winnings from no-deposit free spins go to the bonus account.
Bonuses are valid for 1 month from the date they are credited. Bonuses are activated automatically unless otherwise stated. A player cannot activate a new bonus before wagering the current one. To cancel bonuses, the player may contact customer support. Unused or unwagered bonuses will be voided after their expiration.
Bonus cancellation results in full or partial removal from the player’s balance. Bonuses are also canceled if the player submits a withdrawal request with unwagered bonus funds on the account. Play Fortuna staff reserve the right to cancel or deny bonuses if a player is suspected of violating the casino’s terms. Additionally, the administration may freeze the account or restrict access to the gaming content.
What PlayFortuna Is Not Responsible For?
By registering on the PlayFortuna website, the player confirms they are of legal age and have the right to gamble for real money. The player is expected to understand the laws of their country, accept responsibility for their actions, and use the casino services voluntarily.
PlayFortuna does not take responsibility if a player loses money in slot games.
All gaming software on the casino site is for entertainment purposes only. Players must understand that slots and other games are not a way to earn money or pay off debts. PlayFortuna recommends regularly monitoring the amount of time and money spent on gambling.
By following PlayFortuna’s rules, players can enjoy gambling without restrictions or risk of account suspension. All new users are encouraged to carefully read the terms and conditions to avoid issues in the future.